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Consumer Feedback - Compliments, Suggestions and Complaints

Wimmera Health Care Group welcomes all forms of feedback as it helps us identify where we need to improve and what is working well. If you have a complaint or concern about your care and treatment at Wimmera Health Care Group, please take the following steps:

Discuss your issue with a staff member working in the area and suggest any immediate action you would like to see happen.

If the discussion does not alleviate your concern, please request that the matter be referred to a more senior staff member.

If you do not wish to approach staff directly, please contact the Consumer Advocate during business hours on ph. (03) 5381 9331, email quality@whcg.org.au or complete a Consumer Feedback Form ("Have your say"!) and place in one of the feedback boxes located in each area of our organisation.

The Consumer Advocate will make sure that your comment or complaint is promptly directed to the right person and that you are kept informed about its progress.
 
Other Points of Contact

Freedom of Information Request
Community & Private Patient Liaison Officer